Last updated: 15 January 2025
XtraSan respects your privacy. This policy explains what information we collect through this website, why we collect it, and how you can control it. We keep things straightforward: no hidden data collection, no misleading claims, and no selling of personal information.
We collect only the information that is necessary for the functioning of this site and for responding to your enquiries. This includes:
The information we collect is used for the following purposes:
We do not use your data for automated decision-making or profiling that significantly affects you.
This website uses cookies and similar technologies to remember your preferences and to collect anonymised analytics data. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but please note that some parts of the site may not function properly without them.
We use analytics services to understand aggregate visitor behaviour. These services may set their own cookies. The data collected is used in aggregated form and does not identify you personally.
We do not sell, rent, or trade your personal information. We may share data with service providers who help us operate this website and respond to enquiries. These include:
These providers are bound by confidentiality agreements and are only permitted to process your data for the purposes we specify. We do not transfer your data outside the Republic of South Africa unless the recipient provides an adequate level of protection.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry messages are kept for a maximum of 24 months after the last correspondence. Analytics data is retained in aggregated form for up to 26 months. When data is no longer needed, it is securely deleted or anonymised.
You have the right to access the personal information we hold about you, to request correction of inaccurate data, and to request deletion of your data where it is no longer needed. You may also object to the processing of your data for legitimate interests, request restriction of processing in certain circumstances, and request portability of your data in a structured, machine-readable format.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. These rights apply under the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, the GDPR and CCPA for users in those jurisdictions.
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, and disclosure. These measures include secure hosting, restricted access to personal data, and regular review of our data handling practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
XtraSan does not make false or misleading claims about its products, services, or business practices. We do not fabricate endorsements, create fake urgency, or misrepresent our affiliation with any organisation. Product descriptions on this site reflect the actual composition and intended use of our hygiene products. Any claims about effectiveness are based on the active ingredients listed on product labels and their recognised properties.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this privacy policy, wish to exercise any of your rights, or would like to make a complaint about how we handle your personal information, please contact us:
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Regulator of South Africa.