Still deciding which product fits your routine?

Tell us about your space and how often it gets cleaned. We will point you to the right sanitizer, wipe, or refill size and answer any label questions you have before you order.

Whether you manage a school, run a small clinic, or just want a sensible option for the family bathroom, a quick note is enough. We usually reply within one working day with a clear recommendation and, if needed, dilution instructions for bulk containers.

Send us your question

No obligation, no pressure. Just a straight answer about our hygiene products.

Prefer to talk? Call us at 041 397 3402 or email info@xtra-san.com.

Support that does not keep you waiting

Whether you manage a school stockroom, run a small clinic, or just need advice on dilution ratios for bulk containers, our team responds with practical answers. No ticket queues that stretch for days, no generic replies.

Most questions about product use, labeling, and delivery timelines are answered within one business day. Bulk order enquiries for community centers and catering teams usually get a detailed response within two.

Product guidance

Not sure which alcohol-free sanitizer suits sensitive skin or how to dilute surface concentrate for cleaning staff? Send a message with your setting and we will point you to the right product.

Response within 1 business day

Bulk and repeat orders

Community centers, childcare facilities, and catering teams often need dependable stock without complicated contracts. Tell us your monthly volume and we will outline available options.

Response within 2 business days

Delivery and stock checks

Need to know when travel-size bottles are back in stock or how shipping works for a school order? Our team checks current availability before replying, so you get accurate timelines.

Response within 1 business day

Labeling and safety questions

Clear labeling on active ingredients and skin compatibility matters. If a label detail is unclear or you need guidance for a specific surface type, we will clarify what the product is designed for.

Response within 1 business day

Prefer to find the answer yourself?

The FAQ covers common questions about product use, storage, and bulk ordering.

Read the FAQ

Get in touch with the XtraSan team

Whether you have a question about a product label, need advice on bulk ordering for a facility, or want to confirm delivery timelines, the quickest way to get a clear answer is to contact us directly. We usually respond within one working day.

Contact details

Prefer writing to us? Use the details below for order enquiries, product questions, or anything related to your account.

Office hours

Our team is available during these hours for phone calls and email replies. If you reach out outside of these times, we will get back to you the next working day.

Monday - Friday
08:00 - 17:00
Saturday
09:00 - 13:00
Sunday & Public Holidays
Closed

Ways to reach us

Depending on your question, one of these channels may be the most direct route to the right person.

  • Bulk and wholesale orders For community centers, childcare facilities, and cleaning teams, email us with your estimated monthly volume.
  • Product and label questions If you need clarification on active ingredients, dilution instructions, or skin compatibility, send a quick message and we will explain.
  • Existing order support Call us during office hours for the fastest response on delivery or order status.
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