How ordering and delivery works

Whether you need a single case of surface wipes or a quarterly supply for a school, the process stays the same. We keep it simple: tell us what you use, we confirm the details, and the stock arrives with clear instructions for storage and dilution.

Step 1

Tell us about your setting

Start by describing where the products will be used. A classroom with younger children, an office kitchen, or a small clinic each have different needs. Mention the surfaces you clean most often and whether staff will handle bulk containers or individual bottles.

Step 2

Product selection and quantities

We match your routine to the right formulas. For bulk orders, we confirm the container size and dilution ratio so cleaning staff know exactly how to mix each batch.

Step 3

Order confirmation

You receive a written summary with product names, quantities, and delivery timing. No complicated contracts, no hidden terms. Just a clear list of what is coming and when.

Step 4

Delivery and unpacking

Stock arrives in labeled boxes. Each product includes usage instructions, so there is no guesswork about where it belongs or how to store it safely.

Step 5

Restocking reminders

For regular buyers, we track typical usage and send a note when supplies are likely running low. You decide whether to reorder or skip.

If you are still deciding between product types, the services overview outlines the full range. For details on how we handle bulk orders and delivery schedules, see the approach page.

How onboarding works at XtraSan

Getting started with bulk hygiene supplies should not involve guesswork. Here is the sequence we follow from first enquiry to regular deliveries, so you know what happens at each step and what we need from you.

Day 1-2

Initial enquiry and needs check

You tell us about your setting, whether it is a school, office, clinic, or community center. We ask about the number of people, the surfaces you need to cover, and any preferences around alcohol-free formulas or fragrance-free options.

Day 3-5

Product list and bulk quote

We send a shortlist of products that match your usage patterns, with clear labeling on active ingredients and dilution instructions where relevant. For bulk containers, we confirm the mixing ratios so your cleaning staff can prepare refills without confusion.

Week 2

Sample pack and practical trial

Before committing to a full order, we arrange a sample pack so your team can test the sanitizers and surface wipes in real conditions. This is the point where you check skin compatibility, dispensing ease, and whether the travel-size bottles suit your commuters or parents.

Week 3

Order confirmation and delivery schedule

Once you confirm the product mix, we lock in the delivery dates and quantities. Bulk orders for community centers, childcare facilities, and catering teams are planned around your opening hours so stock arrives when someone is available to receive it.

Ongoing

Reorder reminders and usage review

We track your typical consumption and send a simple reorder reminder before you run out. If your team grows or you open a new site, we adjust the order size and product mix accordingly. No complicated contracts, just a straightforward restock cycle.

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